Support tickets are the best way to communicate with our support team when you need help. They provide a record of your issue and resolution, making it easier to track and solve problems if they happen again.
✅ Prerequisites
✔ You must be logged into the Client Area.
✔ If you need help logging in, check out "How to Login to the Client Area".
Step 1: Submitting a Support Ticket
1️⃣ In the Client Area menu, click on My Support Tickets.
2️⃣ Click Submit Ticket to create a new request.
3️⃣ Select the department that best fits your issue.
4️⃣ The ticket form will appear with your details pre-filled.
5️⃣ Enter a Subject in the subject line.
6️⃣ Type your question or issue details in the large text box.
7️⃣ Click Submit to send the ticket.
Success! A copy of the ticket will be emailed to you.
Step 2: Managing an Existing Support Ticket
1️⃣ Click on My Support Tickets in the Client Area menu.
2️⃣ You’ll see a list of your submitted tickets with their current status.
3️⃣ Click on the Subject of an open ticket to view or update it.
4️⃣ Scroll down and add more details if needed.
5️⃣ If your issue is resolved, click “If Resolved, Click Here to Close the Ticket”.
Step 3: Return to the Client Area
✔ Click Client Area in the "You are here" navigation to go back.
That's it! You now know how to submit and manage support tickets in your Client Area.
